Shipping policy

Last updated: October 19, 2026

Shipping Region

Our products are currently available exclusively in the following eight Asian countries: Japan, South Korea, Thailand, the Philippines, Malaysia, Singapore, Indonesia, and Vietnam.

Shipping Information

• Delivery Timing:
  Standard products are typically shipped within 5 business days after order confirmation (For pre-order products, please refer to the estimated delivery timing on the product page).
• Domestic Shipping:
  Delivered via Sagawa Express, Nekopos, or TAQBIN Compact. Exact shipping fees are calculated at checkout.
• International Shipping (EMS / DHL, etc.):
  We will select the most appropriate carrier based on the destination country/region and package size (Please note that customers cannot select a specific carrier). The shipping fee displayed at checkout includes international handling fees. The exact total can be confirmed at checkout.

Customs Duties and Import Taxes

All customs duties, import consumption taxes, customs clearance fees, and other related charges incurred in the destination country are borne entirely by the customer. We do not collect these charges in advance; they must be paid directly to the carrier or customs authorities upon delivery or clearance.

Pre-Order Products

• Delivery Timing
  The estimated delivery timing is indicated on the applicable product page. However, it may be subject to unavoidable changes due to manufacturing, transportation, customs procedures, or other events beyond our control. 
• Combined Shipping
  If standard products and pre-order products are ordered together, they may be shipped together once all items are ready, or shipped separately (Specific shipping methods and fees will be displayed at checkout). 
• Possible Cancellations
  If a pre-order product cannot be provided due to discontinuation of production or inability to procure the product, we may cancel the order and issue a refund through the original payment method.  

Refusal of Receipt and Long-Term Absence

If delivery cannot be completed due to refusal to pay customs duties, refusal of receipt, long-term absence, or incorrect address, we may withhold refunds for the product price, original shipping fees, return shipping fees, customs duties, and other incurred costs. Even if a refund is issued, such actual costs will be deducted from the refund amount. Any costs for reshipping will be at the customer’s expense.

Changes and Cancellations After Order

After the sales contract is formed (upon sending the order confirmation email), we cannot accept any changes to products, quantities, sizes, colors, delivery addresses, or cancellations.

Returns and Exchanges for Customer Convenience

We do not accept returns or exchanges (including size exchanges) for reasons attributable to the customer, such as incorrect size, differences in image, incorrect orders, or refusal to pay customs duties.

Initial Defects and Wrong Delivery

We only accept returns or exchanges if a product has an initial defect or differs from the product ordered. Please contact us (support@njba.jp) preferably within 7 days after delivery, with your order number and photos showing the issue. If a defect is confirmed, we will provide an appropriate remedy (e.g., exchange or refund) and bear the return and reshipping fees (Products returned freight-collect without our prior approval may be refused or charged to the customer).

[Not Eligible for Return/Exchange]

• UKY-E Kakejiku (hanging scrolls), limited products, made-to-order products, pre-order products, and personalized products.
• Damage caused by customer use, washing, or improper storage.
• Individual differences (e.g., material characteristics or hand-processing finishes of hanging scrolls) and specification differences stated on the product page do not constitute initial defects.