Refund policy

Last updated: October 19, 2026

We do not accept returns, refunds, or exchanges for reasons attributable to the customer. However, this does not apply where the product fails to conform to the sales contract or where otherwise required by applicable law.

If a product is defective upon delivery or differs from the product ordered, please contact us, preferably within seven (7) days after receipt of the product.

Even if this period has elapsed, nothing in this Return Policy shall limit any rights or remedies available to customers under applicable law in relation to a lack of conformity of the product with the sales contract.

After examining the condition of the product and the circumstances of the issue, if an initial defect, incorrect delivery, or other lack of conformity with the sales contract is confirmed, we will provide an appropriate remedy in accordance with applicable law, which may include exchange, repair, provision of a replacement product, reduction of the purchase price, return and refund, or other applicable remedies.

The appropriate remedy will be determined in accordance with applicable law, taking into account the condition of the product, stock availability, the nature of the lack of conformity, and other relevant circumstances.

Hanging scrolls, limited-edition products, pre-order products, made-to-order products, and any other products identified on the applicable product page as non-returnable or non-exchangeable may not be returned or exchanged, except where the product fails to conform to the sales contract or where otherwise required by applicable law.

Once an order has been confirmed, no changes, additions, or cancellations will be accepted.

We do not offer exchanges for a different size. Please carefully review the sizing information provided on the applicable product page before placing your order.

Please verify that all order details are correct before submitting your order.