Legal notice
Last updated: October 19, 2026
Seller
HYTEK Inc.
Operations Manager
Hommaru Michido
Address
2F, S-GATE AKASAKA, 6-2-4 Akasaka, Minato-ku, Tokyo, Japan
Contact Telephone Number
(+81) 3-6704-5816
Mon–Fri 09:00–18:00 JST ※Closed Sat, Sun & Japanese holidays
As a general rule, please contact us by email at the address below.
Email Address
support@njba.jp
Official Online Store
NINJA BASKETBALL ARMY Official Store
Sales Price
The sales price shall be the price displayed on each product page. Unless otherwise indicated, displayed prices include Japanese consumption tax.
Charges Other Than Product Price
In addition to the product price, shipping fees will apply. The amount of shipping fees will be displayed on the product page or checkout screen depending on the delivery destination, order details and other conditions. For international deliveries, import duties, import taxes, value-added tax, customs clearance fees, carrier disbursement fees and other charges may be imposed in the destination country or region. These duties, taxes and fees are borne by the customer. We do not collect these charges at the time of purchase; they may be billed directly to the customer by customs authorities, the carrier or other relevant parties.
If a product is returned or reshipped for reasons attributable to the customer, the customer may be required to bear the actual costs incurred, including return shipping, reshipping, storage charges, customs clearance fees and other related expenses.
Payment Method and Timing
Available payment methods will be displayed on the checkout screen. Credit cards and other payment methods may be used only by the customer who is duly authorized to use them. For credit card and other online payments, payment procedures are carried out at the time of order. The actual debit date will be determined by the credit card issuer or payment service provider. Unless otherwise indicated on the applicable product page or checkout screen, payment for pre-order products is also processed at the time of order.
Formation of Sales Contract
A sales contract is formed when we send the customer an order confirmation email indicating our acceptance of the customer’s order and such email reaches the customer. The same applies where the order confirmation email is sent automatically.
Delivery Timing
The delivery timing for standard products shall be the estimated delivery date or delivery period indicated on the applicable product page or checkout screen. Products will be shipped within [● business days] after order confirmation and delivered following the normal transit period applicable to the delivery destination. The delivery timing may be subject to unavoidable changes due to the delivery destination, stock availability, concentration of orders, weather, natural disasters, traffic conditions, customs procedures, carrier circumstances, or other events beyond our reasonable control. In such cases, we will notify the customer as promptly as reasonably practicable. International deliveries are shipped from Japan and are available only to countries or regions selectable on the checkout screen.
Pre-Order Products
The delivery timing for pre-order products shall be the specific estimated delivery date or delivery period indicated on the applicable product page. For each pre-order product, the expected delivery timing will be specified by reference to a particular deadline, such as [by Month Day, Year], or a defined period, such as [within ● days after order confirmation]. The delivery timing may be subject to unavoidable changes due to manufacturing, procurement, inspection, transportation, customs procedures, weather, natural disasters, social conditions, or other events beyond our reasonable control. In such cases, we will notify the customer as promptly as reasonably practicable and respond in accordance with applicable law and the terms of the sales contract. If a pre-order product cannot be provided due to discontinuation of production, inability to procure the product, failure to secure required quality or other circumstances, we may cancel the order for that pre-order product and, in principle, refund the amount received for that product through the original payment method. Products offered for sale after existing inventory has been exhausted will be clearly distinguished from products available in stock. The applicable product page and checkout screen will indicate that such products are offered on a pre-order or backorder basis and will specify the expected delivery date or delivery period. Delivery of such products will be handled by reference to the expected delivery timing displayed at the time of purchase. If unavoidable circumstances require a change to that timing, we will notify the customer as promptly as reasonably practicable.
Order Validity and Quantity Restrictions
If an application period is set, it will be displayed on each product page. Limited products, pre-order products and other products subject to a sales period may be discontinued once planned quantities are reached, even during the sales period. We may limit the quantity of each product that may be purchased. If multiple member accounts, names, addresses, email addresses, telephone numbers, delivery addresses or payment methods are used, but we reasonably determine that the orders are substantially placed by the same customer or purchasing group, we may aggregate the orders when applying purchase quantity limits. Orders exceeding quantity limits, orders for resale or other commercial resale purposes, bulk-buying orders, orders placed by bots or other automated means, and other inappropriate orders may be reduced, cancelled, subject to account suspension or refused in the future.
Changes, Additions and Cancellations After Order
After the sales contract is formed, we cannot accept changes to products, quantities, sizes, colors, delivery address or other order details, additions of products, or cancellations. Customers must carefully confirm the product, quantity, size, color, price, delivery address, payment method and other order details before finalizing the order.
Returns and Exchanges for Customer Convenience
We do not accept returns or exchanges for reasons attributable to the customer. Such reasons include, but are not limited to, incorrect size, differences in color, shape, material feel, texture or image from the customer’s expectations, incorrect selection of product, size, color, quantity or delivery address, the product no longer being needed after order, individual differences or product characteristics stated on the product page, customs duties or taxes being higher than expected, refusal to pay such duties or taxes, inability to complete import procedures in the destination country or region, refusal of receipt, long-term absence or incorrect address. Size exchanges are also not accepted. Please carefully check the size chart, dimensions, materials and other product information before placing an order.
Products Not Eligible for Return or Exchange
The following products may not be returned or exchanged for reasons attributable to the customer: hanging scrolls, limited products, made-to-order products, pre-order products, personalized products and products indicated as non-returnable or non-exchangeable on the product page. However, this restriction does not apply where the product fails to conform to the sales contract or where otherwise required by applicable law. Hanging scrolls and other art products may have individual differences in color, texture, pattern placement, shape, dimensions, finish and other aspects due to material characteristics, printing, dyeing, sewing, mounting, wood, fabric, hand processing and other manufacturing processes. Individual differences that do not affect the essential quality or ordinary use of the product, material-specific characteristics and specification differences described in advance on the product page do not constitute initial defects.
Initial Defects, Wrong Delivery or Shortage in Quantity
If a product has an initial defect, differs from the product ordered, or is short in quantity, please contact us, preferably within seven (7) days after delivery, and provide the order number and photographs or other materials showing the condition and issue. If a lack of conformity with the sales contract is confirmed, we will provide an appropriate remedy in accordance with applicable law, which may include exchange, repair, provision of a replacement product, reduction of the purchase price, return and refund, or other applicable remedies. Even if the above period has elapsed, nothing in these provisions shall limit any rights or remedies available to customers under applicable law in relation to a lack of conformity with the sales contract. Products returned without our prior approval may not be eligible for exchange or refund. Damage caused by customer use, wear, washing, processing, repair, improper storage, ordinary wear and tear or other handling by the customer is not included in initial defects.
Return Shipping
If we approve a return or exchange due to an initial defect, wrong delivery or shortage in quantity, we will bear the return shipping and reshipping fees. We may refuse receipt of products returned freight collect without our prior approval, or may charge the customer for such shipping fees.
Refusal of Receipt, Long-Term Absence and Similar Cases
If delivery cannot be completed due to refusal to pay customs duties, taxes or customs clearance fees, refusal of receipt, long-term absence, incorrect or insufficient delivery information, failure to respond to the carrier, failure to complete required customs procedures, or other customer-related reasons, the case will be treated as non-receipt for reasons attributable to the customer. In such cases, we may, to the extent permitted by applicable laws and regulations, withhold refunds of the product price, original shipping fees, return shipping fees, customs duties, taxes, customs clearance fees, storage fees, disposal costs, payment processing fees and other costs incurred by us. Even if a refund is made, such costs may be deducted from the refund amount. Reshipping, if available, will be at the customer’s expense and will be provided only when we determine that it is possible in light of the condition of the product, stock availability, delivery feasibility and other circumstances.
Refusal and Cancellation of Orders
We may refuse to accept an order, reduce the order quantity, or cancel all or part of an order even after sending an order confirmation email if stock cannot be secured, manufacturing, procurement, import, export or sale of the product cannot continue, there is an obvious error in product information, price, shipping fee or delivery conditions, payment authorization cannot be obtained, fraud or unauthorized use is suspected, the customer’s identity cannot be verified, the order is deemed to be for resale, commercial resale, bulk buying or other commercial purposes, purchase quantity limits are circumvented, bots or other automated means are used, delivery information is incorrect or insufficient, delivery is prohibited by import/export regulations or other laws, or we otherwise reasonably determine that accepting or fulfilling the order is difficult or inappropriate. If we cancel an order for reasons attributable to us, we will, in principle, refund the received product price through the original payment method.
Product Images and Reproducibility
Product images may differ from the actual color, texture and appearance of the product depending on the device, display, lighting environment and other viewing conditions. Apparel dimensions may vary due to materials, manufacturing processes or measurement methods.
Other Sales Terms
Please also refer to each product page and the Terms of Use of the website for other sales terms. This English version has been prepared for the convenience of international customers. If there is any inconsistency between the Japanese version and this English version, the Japanese version shall prevail unless otherwise required by applicable law.